Refund policy
Refund & Return Policy
Effective Date: April 22, 2026
At Nissera, we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015 and Australian Consumer Law (ACL).
1. Policy Summary
| Category | Allowed? | Shipping Cost | Condition |
|---|---|---|---|
| Change of Mind | Yes (30 Days) | Customer Pays | Unused, Original Packaging |
| Defective/Damaged | Yes | Nissera Pays | Refund or Replacement |
| Restocking Fee | None | $0.00 | - |
2. Statutory Rights
Under UK and Australian law, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description. These rights exist in addition to our voluntary policy.
3. Return Process
- Request Approval: Email us at info@nissera.com with your order number.
- Receive Instructions: Once approved, we will provide the correct return address (UK or Australia) and a return form.
- Ship the Item: Pack the item securely. We recommend trackable shipping, as we cannot refund items lost in transit.
Refund Timeline
Once inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 days for your bank to process the transaction.
Administrative Office
Nissera
Wolgastraat 17
9406RX Assen, Netherlands
UK Warehouse (Authorized Returns Only)
16 New St
London EC2M 4TR, United Kingdom
© 2026 Nissera. All Rights Reserved.