You can reach us by email at info@nissera.com. Our customer service team is ready to assist you with any questions or concerns.

We ship from our international warehouse.

Yes, we offer international shipping

Orders are processed and shipped from our warehouse.
Please allow additional processing time during holidays or promotional periods.
We process ordersMonday through Fridaywithin1–3 business days.
Shipping takes place the day after your order has been processed.

We aim to deliver orders within7 days. Most orders arrive within this timeframe, but shipping may occasionally take longer due to high demand or unforeseen circumstances.

If your order has not arrivedwithin 35 daysfrom the date of shipment, you are eligible for a full refund.
If a delay occurs, you will receive a discount code worth €1.00.
If your package is lost, we will issue a refund.

To ensure fast processing, we kindly ask that any changes or cancellations are requested within12 hoursof placing your order.
After this period, we are unable to make adjustments.
However, once your order has been delivered, you may return it for a full refund.

We currently accept the following payment methods:

• VISA
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• UnionPay
• PayPal

To return an item, please contact us via email at info@nissera.com
We offer free returns within 30 days of receipt.
Please note: defective or incorrect items must be returned to us before we can issue a refund.
You may also choose to receive a replacement product.