Frequently Asked Questions

Last Updated: May 10, 2026

Where do you ship to?

Nissera currently focuses exclusively on serving customers in the United Kingdom. For more details on carriers and timelines, please visit our Shipping Policy.

What are the shipping costs?

We provide Free Standard Shipping on all orders within the UK. There is no minimum purchase requirement and no hidden surcharges at checkout.

How long does delivery take?

The estimated total delivery time is 5 to 10 business days. You will receive a tracking number via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return window. Items must be unused and in their original packaging. For step-by-step instructions and return addresses, please consult our full Return & Refund Policy.

Where is Nissera based?

Nissera is an international brand managed from our headquarters in The Netherlands, with a dedicated regional distribution hub in London, UK.

How is my data protected?

We take your privacy seriously and operate in full compliance with UK GDPR. You can read how we handle your information in our Privacy Policy.

What should I do if my order is delayed?

If your order has not arrived within 10 business days, please contact our support team at info@nissera.com. We will investigate the status immediately.

Still have questions?

Email us at: info@nissera.com

For our address and more options, see our Contact Page.
Mon–Fri, 9:00 AM – 5:00 PM (GMT)